Cancellation & Refund Policy

1. Order Cancellation

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• You can cancel orders before they are dispatched.

• Once the order is shipped, cancellation is not possible.

• To cancel, contact us at info@sunbakedpickles.com with order ID as early as possible.

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2. Refund Eligibility

 

Refunds are given only when:

• The product is damaged, broken, or defective at delivery (with photographic proof).

• The order was canceled prior to dispatch and payment was already taken.

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3. Refund Process

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• Once we receive your cancellation request or defect claim, we will verify the claim (may ask photos) within 2–3 business days.

• Approved refunds will be processed via the original payment method.

• Refunds generally take 7–10 business days to reflect (depending on your bank).

• Shipping charges paid initially (if any) may not be refunded, unless the fault is ours.

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4. Replacement Option

 

In case of damaged/defective jars, instead of refund, we may offer a replacement jar or order at no extra cost.

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5. Partial Refund

 

If only part of the order is defective, we may issue a partial refund for that portion.

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6. Contact & Support

 

For cancellation or refund queries, email us at info@sunbakedpickles.com with your order ID, name, contact number, and relevant details/photos.

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